MoExtension - Ho Chi Minh City, Vietnam
Email: support@moextension.com
This is our only channel, and every request lands in the same inbox: sales, technical, refunds, personal data. We reply within 24 working hours. Anything involving money already transferred is handled first.
Both of these run automatically and are faster than waiting for a reply.
See your plans and machines - sign in on the Account page with the Google account you bought with. Your plans, expiry dates and activated machines show there, and you can remove an old machine there too. You do not need to contact us.
Something broken in the panel or on the site - report it on the problem report page. The report enters our queue with your panel version, host application and operating system already attached, so we can reproduce the problem without asking you the same questions twice. You can attach up to three screenshots. Everything the report carries is listed in full in our Privacy Policy.
Include the Google account email you bought with and the order code from your receipt, for example MO7Q4MX. That is enough for us to find your order.
We never ask for your Google password. Anyone asking you for it is not us.
Send us the order code and the time of the transfer. Do not transfer a second time - a transfer with the wrong note or the wrong amount is not lost, it sits in the manual reconciliation queue and is handled within 24 working hours. Paying twice only creates a refund we both have to deal with.
To access, correct or delete your data, or to withdraw consent, write to the same address above and say what you want done. We respond within 72 hours and complete the request within 30 days. Your rights are set out in section 7 of our Privacy Policy.